UXArmy - UX Research: A Crucial Step in Digital Product Development

Top 10 Customer Experience Management Solution Companies in APAC - 2021

Customer experience is defined as customers’ perceptions—both conscious and subconscious— about a brand. So, good customer experiences always result in higher customer lifetime value, increased brand equity, and greater customer retention.

Technologies such as AI, on that note, help brands to accelerate and enhance customer experiences. Its impressive ability in doing things like accessing and analyizing data, streamlining processes, and focussing on actions and modeling future scenarios adds significant value to businesses across sectors. Thus, an AI-enabled customer experience management (CEM) platform can increase the ability to personalize user interactions by making automated communications more humane. Other AI and advanced data science applications, including capturing voice-of-the-customer (VoC), can aid in better deciphering customers’ sentiment.

Amid such trends making a wave in the CEM domain, the stage is hence set to see organizations equipping themselves with the latest and most effective technologies in the market. In order to assist such companies in shoring up their capabilities, we have compiled this issue of MarTech Outlook. In this edition, we have listed the top 10 CEM solution providers to highlight the ones that can help you escalate your chances of success. Equipped with innovative technological capabilities, these enlisted providers are transforming the CEM landscape at the cloverleaf of various disruptive technologies. Besides, the magazine comprises insights from subject-matter experts, CIOs, and CXOs. We hope this issue of MarTech Outlook helps you build the partnership you and your organization need to foster an environment driven by robust and efficient technology.

We present to you MarTech Outlook’s “Top 10 Customer Experience Management Solution Providers in APAC - 2021”

    Top Customer Experience Management Solution Companies in APAC

  • Alida, a visionary leader in Total Experience Management (TXM), has been helping organizations across all industries with their customer experience initiatives for over 20 years. Alida created the Alida TXM platform to fuse the voice of customers and employees with the ability to innovate and deliver extraordinary customer, employee, product, and brand experiences. This approach works to empower companies to go beyond traditional Voice of the Customer (VoC) and to make business decisions with their customers and not for them. The platform encompasses an extensive suite of solutions including 16 products and over 120 enhancements that all work together to enable clients to obtain feedback from core customers as well as broad-based feedback.

  • iQ Tech provides efficient customer experience management solutions to manage, enhance or improve their customer flow process. The company treats its customers as business partners and truly cares for them by implementing bespoke solutions that efficiently support their work processes. IQ Tech is an exclusive partner of customer service technology pioneer Q-Matic. iQ Tech offers a new business model with its OPCT (On-Premises Care Team), where it takes solution management and operation-related responsibility from the customer’s scope.

  • OKKAMI provides businesses in the hospitality industry with a guest engagement technology platform to better connect with customers, finalize transactions, and improve guest satisfaction. For guests, OKKAMI provides a one-stop platform to access and pre-book services like online restaurant ordering, hotel check-in and check-out, and in-room services through a mobile app. OKKAMI also has communication and e-commerce product management tools within its digital platform, along with an email direct marketing tool to support the online marketing strategy of hotels and other hospitality establishments

  • UXArmy is a User Experience Research and Advisory house that offers a cloud-based Remote User Research platform to facilitate Usability Testing, User Research, and Respondent Recruitment, which is further augmented by its user panel comprising a large number of independent users. The company’s platform collects qualitative feedback and brings it to the clients’ desk using screen interaction videos, voice, survey questions, intuitive and interactive graphic visualizations. Through UXArmy platform, people of target profile can remotely provide feedback on user friendliness and ease-of-use of the clients’ interactive design prototypes, mobile apps, and websites.

  • Alterian


    Alterian has a 20-year history of delivering marketing automation and real-time customer experience (CX) solutions to brands across the US, UK and Australia. The company provides a leading Real-Time CX platform that enables brands to fully understand and act upon their consumers’ interactions with them, gathering relevant data from multiple touchpoints and recommending the next best actions

  • eywamedia


    EYWAMEDIA is a futuristic, multi award-winning, independent leader in O2O customer journey and experience management venture using its ADTARBO CX suite of SAAS products that enables enterprises to measure audience consumption patterns, engage them real time and finally create attribution, cross targeting and re-targeting revenues, up-sell, cross sell and higher ROI across offline and online touchpoint

  • Limebridge


    LimeBridge Australia (LBA) is part of a worldwide customer experience consulting group that provides a unique approach combining active management principles and effective operational strategies with demand management and continuous improvement methods to maximise customer experience and company performance. The company brings together critical elements such as demand reduction, better team structures, optimising staff knowledge, optimising customer access, optimising customer contact interactions, and combining them with effective management method

  • Moni Group

    Moni Group

    MONI is an award-winning, digital commerce experience agency, providing e-commerce management consultancy and digital services for brands and retailers in Asia since 2004. The company partner with its clients to deliver outstanding customer experience across multi-channel both online and offline that drive traffic, increase sales and strengthen customer loyalty. MONI is consumer-insights driven and brings brands to life through digital technologies including social, web, mobile and analytics



    NGDATA helps brands in data-driven industries, such as financial services, telecom, utilities and hospitality, to drive connected customer experiences. The company's AI-powered CDP and Digital Transformation Services put people at the center of every business via Customer DNA, which continuously learns from behavior to deliver compelling experiences for brands across the globe. NGDATA is headquartered in Gent, Belgium and has offices in the United States, Europe and Asia-Pacific

  • Verticurl


    Verticurl, a division of Ogilvy, was established in 2006 with the mission to be the world’s leading marketing technology services agency for multinational organizations. The company enables clients to assess, deploy, integrate and support MarTech platforms, activate customer experience technologies, implement lead management processes that accelerate revenue conversion and leverage marketing technology to achieve operational excellence